Privacy Policy
TennisMatch helps members of one tennis club or junior program find practice partners at their level. This page explains what we store, who can see it, and how you can remove it. Questions go to support@mystoryrocket.com.
Who can use it
Profiles are for adults aged 18 or older, and you can only join with an invite link from your club’s organizer. Juniors do not have their own profiles and we never ask a junior for information. A parent or guardian adds each junior they look after, and manages everything about that junior.
What we store
| Information | Why we keep it |
|---|---|
| Your name, email address, club, and whether you are a member or an organizer | To sign you in, confirm your address, send password-reset links you ask for, and let your organizer run the club |
| Your password | Stored only as a one-way scrambled value (a salted hash). We cannot read it. |
| For each player you add: a name, adult or junior, level (NTRP, or a junior’s ball color and birth year), optional WTN and UTR, singles or doubles, home courts, free times each week, and an optional note | To match players at a similar level who are free at the same time |
| Your device’s time zone | So free times are read in your own time |
| Requests to play: who asked whom, the day, time, place, note, and whether it was accepted, declined or cancelled | To show your sessions and tell the other player |
A first name or nickname is enough for a junior. We store a junior’s birth year only, never a full date of birth, and use it to work out their age group (for example 12U). Please do not put health or other sensitive details in notes.
Who can see it
- Members looking for a partner see a player only when the two are a level match and free at the same time. They see the player’s name, level (for example “NTRP 3.5” or “Green ball, 12U”), whether the level was checked, singles or doubles, home courts, note, and the times you are both free. They never see your email, your other free times, or a junior’s birth year.
- Juniors are shown only to parents of juniors who play with the same ball color and are in the same or the next age group. Adults never see juniors in their search, and juniors never see adults.
- Requests. When you ask someone to play, they see who asked, the player’s level, the day, time, place and your note. A junior’s requests go to their parent, who accepts or declines.
- Once a request is accepted, both sides see each other’s profile name and email so you can sort out the details. A declined or cancelled request shares no contact details.
- Your club’s organizers can see each member’s name and email, every player’s name, level and whether the level has been checked. They can mark a level as checked, make someone an organizer, and remove a member.
- Other clubs never see anything about your club.
Emails we send
If your email is confirmed, we email you when someone asks to play, when your request is accepted or declined, and when a session is cancelled. The email includes the players’ names, the level, the day, time and place. We do not send these to an address that has not been confirmed.
What we do not do
- We do not sell your information or share it for advertising.
- We do not show ads or use advertising or analytics trackers.
- We do not send your information to any AI service. What you type in Find is understood inside your own browser and only the search (day, time, level) reaches our server.
Other companies that handle your information
| Company | What it handles |
|---|---|
| Amazon Web Services | Hosts the site and its database in the United States, and delivers our emails |
| Your browser’s maker (for example Google or Apple) | If you tap the microphone in Find, your browser turns your speech into text, which may use its own speech service. We receive only the search it produces, never the audio. |
| Google Fonts | Your browser loads the site’s fonts from Google, which sees your device’s network address |
Cookies and your device
We set one cookie to keep you signed in for up to 30 days. Your browser keeps a copy of the page itself so it opens quickly; it does not keep your players. We set no tracking cookies.
How long we keep it
We keep your information until you delete your profile or an organizer removes you from the club. Either one removes your profile, your players and their requests from the live database straight away. Removing a player removes that player’s requests. Backup copies of the database are kept for up to 14 days and then deleted.
Your choices
- See or keep a copy: Profile, then “Download my data”.
- Correct it: edit your players or name in the app.
- Delete it: Profile, then “Delete my profile”.
- Need help: write to support@mystoryrocket.com.
Security
The site uses encrypted connections, passwords are stored as salted hashes, invite and email links are stored only as scrambled values, and repeated wrong sign-in attempts are slowed down. No online service can promise perfect security, so please choose a password you do not use elsewhere.
Changes
If this policy changes in a way that matters, we will update the date above and tell you in the app or by email.